First published by Nigel Mendonca (CIO from IDG) 17 July 2019.

As Australia hits reset on government service delivery, there’s an opportunity to make it even more data-driven – as long as it benefits citizens.

Australia is about to undergo a once-in-15-year rethink of the way it delivers government services at a federal level.

This rethink comes in the form of the recasting of the Department of Human Services as Services Australia, a new agency modelled on the digital-first ‘one stop shop’ that is Service NSW.

Services Australia will have a broad remit, covering welfare programmes as well as responsibility for whole-of-government ICT, including procurement policy and services.

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